How can I reach SMWD?
  • SMWD Customer Care is ready to serve you by phone, email, online chat, or in-person. Our Customer Care team is available Monday through Friday from 8 AM to 5 PM. Our field team is available 24 hours a day, 7 days a week for water or wastewater emergencies.  

Click here to contact CustomerCare  – (949) 459-6420 – online chat at 

  • If you would like to reach out to any of the SMWD board members or other staff, go to and search the directory.   
  • You can reach members of the senior staff at and search the directory for the person you want to reach. 
  • Follow SMWD on social media @SMWDwater – Facebook, Instagram, NextDoor, Linked In, and Twitter.  
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Show All Answers

1. When will Santa Margarita Water District (SMWD) be the water provider in San Juan Capistrano?
2. Will my account settings transfer?
3. What happens to my water rates and fees?
4. How will I receive my bill from SMWD?
5. How do I pay my bill?
6. Will my AutoPay rollover?
7. How do I pay through my personal bank?
8. How can I reach SMWD?
9. What’s the Quality of the Water?
10. How does SMWD help customers save water?
11. What are the Benefits of Annexation?
12. Why does SMWD want to take over San Juan Capistrano’s Water and Wastewater service from the City?
13. Why did the City of San Juan Capistrano select SMWD?
14. What will SMWD focus on in San Juan Capistrano?
15. Why does San Juan Capistrano have water quality violations from the State Water Resources Control Board?
16. Does SMWD have a new logo?
17. What happened to the city water employees?