SMWD Offices Temporarily Closed to the Public Most Transactions Available Online
Effective March 17, 2020, at 5:00 PM
The Santa Margarita Water District has taken precautionary measures to protect the health and well-being of our employees, customers, and the communities that we serve. While our offices are temporarily closed to the public – including our Customer Care desk and Engineering counter, we’re still here to serve you by email, phone or internet.
Our Customer Care team is available Monday through Friday from 8 a.m. to 5 p.m. You can chat with us through our website, Email us at CustomerCare@smwd.com, call us at (949) 459-6420, or go online any time of day at smwd.com. We’re always available for after-hours emergencies by calling (949) 361-6294.
Bills may be paid online, by phone, mail, or placed securely in the drop box located near the flagpole in front of our offices at 26111 Antonio Parkway, Rancho Santa Margarita. You can also setup autopay today by visiting smwd.com/pay and select Register Now. Customers who are struggling to pay their water bill are urged to call Customer Relations at (949) 459-6420 to make payment arrangements.
Our Engineering team is here to provide ongoing commercial, development, and construction customer services. For instructions and permit applications, please visit our website at smwd.com then select Doing Business with Us, Engineering Counter. You may drop completed application packets in the drop box near the flagpole located at 26111 Antonio Parkway, Rancho Santa Margarita. Please contact Engineering with any questions, (949) 459-6505 or EngCounter@smwd.com.
We greatly appreciate your patience as we do our part to help prevent the spread of COVID-19. We are continuing to monitor updates around the clock from local and state health departments, as well as the Centers for Disease Control and the World Health Organization.
And remember— your drinking water remains safe and available 24 hours a day, seven days a week. The Coronavirus (COVID-19) has no impact on the quality or supply of your tap water.