Responding to COVID-19

Your drinking is safe and reliable. COVID-19 has no impact on the quality or supply of your tap water. 

The District has taken precautionary measures to protect the health and well-being of our employees, customers, and the communities that we serve. While many of our employees are working remotely, alternate schedules, or at different locations to encourage social distancing our top priorities remains the same: provide safe, reliable drinking water and manage wastewater. Here are a few things to know during this uncertain time: 

Recent Updates


Customer Care

While our offices are closed to the public, we’re still here to serve you. Customer Care is available by phone, email or online chat Monday through Friday from 8 a.m. to 5 p.m.


Bill PayAutopay Graphic (003)

Bills may be paid online, by phone, mail, or placed in the drop box located near the flagpole at 26111 Antonio Parkway, Rancho Santa Margarita. Pay your bill online by visiting www.swmd.com/pay


Having Trouble Paying Your Bill?

Please contact our Customer Care team to make payment arrangements.

Santa Margarita Water District will not disconnect water service and late payment fees are suspended during this uncertain time.


Water Quality 

COVID-19 has no impact on the quality of your tap water. COVID-19 is transmitted person to person, not through water, according to the Centers for Disease Control and Prevention.

Santa Margarita Water District continues to monitor the drinking water daily. 

California’s comprehensive and safe drinking water standards require a multistep treatment process that includes filtration and disinfection. This process removes and kills viruses, including coronaviruses such as COVID-19, as well as bacteria and other pathogens. The State Water Resources Control Board - Division of Drinking Water. has provided a Fact Sheet on the COVID-19. 

Santa Margarita Water District imports all of its drinking water from the Metropolitan Water District of Southern California.


Doing Business

While our offices are temporarily closed to the public – including our Customer Care desk and Engineering counter, we’re still here to serve you by email, phone or internet.

Our Engineering team is here to provide ongoing commercial, development, and construction customer services. For instructions and permit applications, please visit our website at smwd.com then select Doing Business with Us, Engineering Counter.  You may drop completed application packets in the dropbox near the main entrance located at 26111 Antonio Parkway, Rancho Santa Margarita. Please contact Engineering with any questions, (949) 459-6505 or EngCounter@smwd.com.

Questions related to invoices should be directed to apinvoice@smwd.com

 

Water Efficiency 

Our Water Use Efficiency team is here to answer questions via email Efficiency@smwd.com or by phone at (949) 459-6593.

While our team is postponing in-person site visits, there are several resources and videos available to you online at www.smwd.com/leaks.  Our DIY videos will guide you through how to check for leaks at your house.

Also postponed at this time are our turf removal rebate and spray-to-drip rebate programs due to the field visits.  Customers applying for the rebate program(s) will be placed in a waitlist and contacted when the program(s) resumes.

Rebates are available by visiting smwd.com/rebates.

 

Scam Alert

During times of uncertainty, scams targeting utility customers increase. For this reason, we urge you to call our Customer Care team at (949) 459-6420 if you are suspicious about any coronavirus-related emails or calls you receive from people claiming to be with Santa Margarita Water District. If you feel that you’re in immediate danger, call 9-1-1.

Here’s how to tell a Santa Margarita Water District employee from an impostor:

  • They will not enter your home
  • They drive official vehicles clearly marked with our dark brown logo
  • They will always wear a photo ID badge with our logo in plain view
  • They also will never request or collect payment at your home


Water Festival & Community Events

To protect our team and the community we serve; Santa Margarita Water District is postponing the Water Festival and its participation in all community events through May 15. We all must do our part to “flatten the curve.”


Stay Connected 



Coronavirus (COVID-19) Resources 

Environmental Protection Agency - Coronoavirus and Drinking Water and Wastewater

Centers for Disease Control & Preventioncdc.gov 

Orange County Health Department – ochealthinfo.com

Feel overwhelmed, stressed, sad? Call (855) OC-LINKS / (855) 625-4657

OCLinks provides confidential, free telephone and online chat support for information or linkage to mental health and drug/alcohol programs and services.