Help Paying My Bill

We know that life can get complicated sometimes. Here are some useful programs and opportunities that can help you meet your obligations. 

Payment Arrangements  

Please click here to complete the application or contact our Customer Care team to make payment arrangements. We’re available Monday through Friday from 8 AM to 5 PM.

Pilot Assistance Program 

Effective January 1, 2024, the pilot assistance program will be available to all residential customers. Once approved, a $25 monthly bill credit will be applied to the account for 12 consecutive months. Participants must reapply each year. 

Program Requirements: 

• Current SMWD Customers only 
• Enrollment in the CARE Program by any of the three gas or electricity providers: Edison, So. Cal Gas, or San Diego Gas & Electric (SDGE). 
• Submit a copy of your latest utility bill showing the CARE designation. 

Step 1: Gather your documentation (latest bill showing CARE designation) 

Step 2:  Complete the District’s Application (coming soon) 

Step 3: You will receive a confirmation letter/email once approved. Please allow up to one month for processing.

Other Assistance Options

You may qualify for assistance through several county programs. 

Low Income Household Water Assistance (LIHWAP) Program
Community Action Partnership Orange County
11870 Monarch St., Garden Grove, CA 92841
(714) 839-6199
https://capoc.org/water/

Orange County 211
Dial 2-1-1

Family Assistance Ministries
1030 Calle Negocio
San Clemente, California, 92673
(949) 492-8477

Salvation Army
23401 El Toro Rd., Suite 201
Lake Forest, CA 92630
(949) 366-6652

Share Our Selves
1550 Superior Avenue
Costa Mesa, California, 92627
(949) 270-2100

South County Outreach
7 Whatney, Irvine, CA 92618
(949) 380-8144