Welcome, San Juan Capistrano!

We’re pleased to be your new water service provider

As of November 15, 2021, San Juan Capistrano residents and businesses are officially part of Santa Margarita Water District (SMWD, District)! After a highly competitive, multi-year process, the City of San Juan Capistrano (City) selected SMWD to provide water, wastewater and recycled water services for 13,000 connections in the City. 

SMWD has been providing high-quality, reliable service to customers for more than 50 years and is committed to delivering that same standard of excellence to San Juan Capistrano. 

You’re in Good Hands

Water is what we do. Our focus is to provide around-the-clock, safe, reliable drinking water, recycled water, and wastewater services each and every day – and we have the people and technologies in place to get the job done right. 

About your Rates

There will be a slight decrease in water rates for tier 1 usage, all other rates will remain the same. Because SMWD adheres to Proposition 218 regulations, any future proposed changes in water, recycled water or wastewater rates will be subject to public comment and review. 

Your First Bill 

Your first bill will arrive in the mail between mid-November and mid-December depending on where you fall within the billing cycle. While your account number will remain the same, you do have to set up a new username and password to protect your personal banking information. 

Enroll in Paperless Billing, and we’ll notify you by email when your bill is available to view online. Take it one step further and sign up for recurring AutoPay. Your bill will be paid on time, every time, directly from your checking or savings account automatically. No checks to write and no stamps required. Both of these services are free, and you can discontinue them at any time. It’s easy to enroll online at smwd.com/SJCPay. All you need is your account number, which you will receive with your first bill. 

A portion of San Juan Capistrano residents will continue to receive water and wastewater service from South Coast Water District.

Quick Links


Pay / View Bill


Rebates & Water Saving Tips


Doing Business with SMWD

Contact Us 

CustomerCare@smwd.com 

(949) 459-6420

For emergencies, we’re available at this number 24/7.
 

Strategic Approach to Repair and Replacement

Investing in infrastructure maintenance is a key to SMWD’s dedication to being a reliable provider to the community. In 2020 alone, we invested $13.3 million to maintain our critical infrastructure.

Now, we will develop a strategic plan to repair and replace the City of San Juan Capistrano’s aging water and sewer infrastructure, and we will take action to address deferred maintenance within the City’s systems. SMWD is investing some $20 million to improve and rehabilitate the City’s water infrastructure over the next 10 years. 

Increased Water Reliability and New Water Supplies 

SMWD is a leader in water reliability and continually invests in projects to bolster local water supply, increase sustainability, and decrease dependence on imported water. Now, San Juan Capistrano residents will directly benefit from SMWD’s reliability investments, and SMWD customers will have increased access to new water supplies.

Drought-proofing through Recycled Water Expansion and Groundwater Treatment

We’re committed to water reuse and recycling, in fact, our Board of Directors set a strategic goal to recycle 100% of our wastewater by 2030. SMWD harvested over 2 billion gallons of water from our water reclamation plants in 2020. Recycled water is used to irrigate community parks, slopes, and parkways in our service area.

Orange County’s largest recycled water reservoir, Trampas Canyon Reservoir and Dam was completed in October of 2020. The reservoir has the capacity to hold 1.6 billion gallons of recycled water. In 2019, the District became home to California’s first recycled-water swimming lake, Lake Mission Viejo.

Our skilled team of water engineers and treatment plant operators will optimize the San Juan Capistrano Groundwater Plant which provides direct access to groundwater.

Unparalleled Industry Expertise

At SMWD, we know water. Our highly trained team of some 160 water, wastewater, and recycled water experts will leverage our specialized industry knowledge and skills to offer top-notch service to San Juan Capistrano customers. In addition, the 11 City employees joining the SMWD team will bring with them a wealth of institutional expertise and knowledge, providing a benefit to SMWD customers.

Best-in-class Customer Service and Resources

SMWD is delighted to extend access to its excellent customer service team to San Juan Capistrano. Our dedicated staff is committed to providing personalized service and building positive relationships with the community.

City residents will also enjoy access to our award-winning water-use efficiency team.  They provide the latest information about indoor and outdoor rebates, offer tips to detect water leaks, and help you save water! In fact, in 2020, they helped customers save 10 million gallons of water by installing water efficient devices and sustainable landscapes. 

SMWD is committed to keeping its customers up to date with the latest information and resources. We provide community outreach across a wide range of communications channels, including the On Tap eNewsletter, social media, engaging community events, and more. 

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