- Home
- Customer Care
- San Juan Capistrano
Welcome, San Juan Capistrano!
We’re pleased to be your new water service provider
As of November 15, 2021, San Juan Capistrano residents and businesses are officially part of Santa Margarita Water District (SMWD, District)! After a highly competitive, multi-year process, the City of San Juan Capistrano (City) selected SMWD to provide water, wastewater and recycled water services for 13,000 connections in the City.
SMWD has been providing high-quality, reliable service to customers for more than 50 years and is committed to delivering that same standard of excellence to San Juan Capistrano.
You’re in Good Hands
Water is what we do. Our focus is to provide around-the-clock, safe, reliable drinking water, recycled water, and wastewater services each and every day – and we have the people and technologies in place to get the job done right.
About your Rates
There will be a slight decrease in water rates for tier 1 usage, all other rates will remain the same. Because SMWD adheres to Proposition 218 regulations, any future proposed changes in water, recycled water or wastewater rates will be subject to public comment and review.
Your First Bill
Your first bill will arrive in the mail between mid-November and mid-December depending on where you fall within the billing cycle. While your account number will remain the same, you do have to set up a new username and password to protect your personal banking information.
Enroll in Paperless Billing, and we’ll notify you by email when your bill is available to view online. Take it one step further and sign up for recurring AutoPay. Your bill will be paid on time, every time, directly from your checking or savings account automatically. No checks to write and no stamps required. Both of these services are free, and you can discontinue them at any time. It’s easy to enroll online at smwd.com/SJCPay. All you need is your account number, which you will receive with your first bill.
A portion of San Juan Capistrano residents will continue to receive water and wastewater service from South Coast Water District.
Quick Links
Pay / View Bill
Rebates & Water Saving Tips
Doing Business with SMWD
Contact Us
(949) 459-6420
For emergencies, we’re available at this number 24/7.
Strategic Approach to Repair and Replacement
Investing in infrastructure maintenance is a key to SMWD’s dedication to being a reliable provider to the community. In 2020 alone, we invested $13.3 million to maintain our critical infrastructure.
Now, we will develop a strategic plan to repair and replace the City of San Juan Capistrano’s aging water and sewer infrastructure, and we will take action to address deferred maintenance within the City’s systems. SMWD is investing some $20 million to improve and rehabilitate the City’s water infrastructure over the next 10 years.
Increased Water Reliability and New Water Supplies
SMWD is a leader in water reliability and continually invests in projects to bolster local water supply, increase sustainability, and decrease dependence on imported water. Now, San Juan Capistrano residents will directly benefit from SMWD’s reliability investments, and SMWD customers will have increased access to new water supplies.
Drought-proofing through Recycled Water Expansion and Groundwater Treatment
We’re committed to water reuse and recycling, in fact, our Board of Directors set a strategic goal to recycle 100% of our wastewater by 2030. SMWD harvested over 2 billion gallons of water from our water reclamation plants in 2020. Recycled water is used to irrigate community parks, slopes, and parkways in our service area.
Orange County’s largest recycled water reservoir, Trampas Canyon Reservoir and Dam was completed in October of 2020. The reservoir has the capacity to hold 1.6 billion gallons of recycled water. In 2019, the District became home to California’s first recycled-water swimming lake, Lake Mission Viejo.
Our skilled team of water engineers and treatment plant operators will optimize the San Juan Capistrano Groundwater Plant which provides direct access to groundwater.
Unparalleled Industry Expertise
At SMWD, we know water. Our highly trained team of some 160 water, wastewater, and recycled water experts will leverage our specialized industry knowledge and skills to offer top-notch service to San Juan Capistrano customers. In addition, the 11 City employees joining the SMWD team will bring with them a wealth of institutional expertise and knowledge, providing a benefit to SMWD customers.
Best-in-class Customer Service and Resources
SMWD is delighted to extend access to its excellent customer service team to San Juan Capistrano. Our dedicated staff is committed to providing personalized service and building positive relationships with the community.
City residents will also enjoy access to our award-winning water-use efficiency team. They provide the latest information about indoor and outdoor rebates, offer tips to detect water leaks, and help you save water! In fact, in 2020, they helped customers save 10 million gallons of water by installing water efficient devices and sustainable landscapes.
SMWD is committed to keeping its customers up to date with the latest information and resources. We provide community outreach across a wide range of communications channels, including the On Tap eNewsletter, social media, engaging community events, and more.
Stay connected! Sign up for our eNews or follow us on Facebook, Instagram, NextDoor, Linked In, and Twitter.
- When will Santa Margarita Water District (SMWD) be the water provider in San Juan Capistrano?
-
- November 15, 2021
- San Juan Capistrano residents can expect their first bill from SMWD in mid-November or early December of 2021, depending on the billing cycle their account is on.
- Will my account settings transfer?
-
- Customer account numbers will remain the same. San Juan Capistrano customers will initially receive paper bills. Customers can setup their preferred billing and payment options by creating a new username and password in the SMWD payment portal at smwd.com/sjc.
- Billing and payment options include:
- Electronic Bills (link to How will I receive my bill from SMWD?)
- Paper Bill – all customers will automatically receive paper bills until they register a new username and password at smwd.com/sjc and select eBill.
- AutoPay (link to Will my AutoPay transfer?) – the simplest way to pay
- Personal Bank Portal (link to I pay through my personal bank, what changes?)
- What happens to my water rates and fees?
-
All potable water customers in San Juan Capistrano will see a reduction in charges for essential water usage (Tier 1 rate) from $4.16 to $3.66 per unit or one-hundred cubic feet (ccf)
All customers adhere to SMWD’s adopted fee schedule. See the complete list of late fees, delinquent notices, and returned check fees here.
SMWD has adopted most of San Juan Capistrano’s existing rates; aside from what is noted above, there will be no changes to your current rates.
SMWD is a special district and adheres to Proposition 218 requirements, any future proposed changes in water, wastewater and recycled water rates are subject to a public hearing.
- How will I receive my bill from SMWD?
-
- Your first bill from SMWD will be a paper bill.
- SMWD offers two bill options – paper or electronic. It’s up to you which you prefer. You may make the selection online by logging into your account or by contacting Customer Care at CustomerCare@smwd.com - (949) 459-6420 – online chat at smwd.com
- How do I pay my bill?
-
- SMWD offers multiple ways to pay:
- AutoPay – the simplest way to pay
- Credit card or eCheck. New customers must register a new username and password at smwd.com/sjcpay.
- Pay through personal bank portal. You must add the letter “A” to the beginning of your account. (link to I pay though my personal bank, what changes?)
- One-time payment: online, by phone, mail a check, or visit us in person.
- In person payments may be made at San Juan Capistrano City Hall or SMWD headquarters at 26111 Antonio Parkway, Rancho Santa Margarita, CA 92688
- Customers in San Juan Capistrano may mail payments to:
- AutoPay – the simplest way to pay
Santa Margarita Water District
P.O. Box 6000
Whittier, CA 90607 - SMWD offers multiple ways to pay:
- Will my AutoPay rollover?
-
- No. While your account number will remain the same, you are required to setup a new username, password and AutoPay at smwd.com/sjcpay once you receive your bill. This helps ensure the safety and privacy of your account.
- How do I pay through my personal bank?
-
- If you make payments through your personal bank, you will need to add the letter “A” at the beginning of the account number to allow SMWD and its bank to identify and apply your online payment correctly.
- Example: account number “1234” is now “A1234”
- If you make payments through your personal bank, you will need to add the letter “A” at the beginning of the account number to allow SMWD and its bank to identify and apply your online payment correctly.
- How can I reach SMWD?
-
- SMWD Customer Care is ready to serve you by phone, email, online chat, or in-person. Our Customer Care team is available Monday through Friday from 8 AM to 5 PM. Our field team is available 24 hours a day, 7 days a week for water or wastewater emergencies.
CustomerCare@smwd.com – (949) 459-6420 – online chat at smwd.com
- If you would like to reach out to any of the SMWD board members or other staff, go to https://www.smwd.com/224/Board-of-Directors and search the directory.
- You can reach members of the senior staff at https://www.smwd.com/245/Key-Staff and search the directory for the person you want to reach.
- Follow SMWD on social media @SMWDwater – Facebook, Instagram, NextDoor, Linked In, and Twitter.
- Stay connected with our eNews: smwd.com/newsletter.
- What’s the Quality of the Water?
-
- The Santa Margarita Water District delivers high-quality drinking water to all its customers.
- SMWD’s drinking water meets or surpasses all state and federal drinking water guidelines.
- SMWD’s nationally accredited laboratory conducts over 20,000 samples each year on its drinking water supply to ensures that it meets or surpasses all federal and state safe drinking water standards.
- Additionally, SMWD’s supplier, Metropolitan Water District of Southern California, conducts extensive treatment and testing on all the water prior to delivery.
- SMWD provides and an annual Water Quality report to inform of customers: www.smwd.com/waterquality.
- The Santa Margarita Water District delivers high-quality drinking water to all its customers.
- How does SMWD help customers save water?
-
- SMWD has a team of water use efficiency professionals available to help all its customers with an array of topics, including:
- Leak detection (smwd.com/leaks)
- Landscape and planting resources (smwd.com/landscapes)
- Custom water schedules (smwd.com/watering)
- Rebates – indoor and outdoor (smwd.com/rebates)
- SMWD has a team of water use efficiency professionals available to help all its customers with an array of topics, including:
- What are the Benefits of Annexation?
-
- All SMWD customers – new and existing – will benefit from shared operating and administrative costs of the water utility.
- San Juan Capistrano customers now have access to a team of water use efficiency professionals.
- SMWD focuses exclusively on water and wastewater services and has the expertise to efficiently run the Groundwater Recovery Plant, maintain and upgrade the aging infrastructure, and provide good customer care to the residents and businesses in San Juan Capistrano.
- Customers may have peace of mind knowing that SMWD is developing local water supplies —locally sourced, locally controlled.
- Like most of south Orange County, SMWD imports nearly all its drinking water from northern California and the Colorado River because it lacks access to a reliable source of local water. SMWD has focused on reducing its dependence on imported water for decades because of the rising costs and the risk of drought and natural disasters. SMWD set a goal to have 30% of its drinking water supply locally sourced (within 20 miles) by 2030.
- Within the city of San Juan Capistrano is the Groundwater Recovery Plant. SMWD has the strategic vision and ability to fully utilize this facility to help create a local, reliable, and sustainable water supply.
- Increases SMWD’s stake in the regional wastewater plant, SOCWA’s Latham Wastewater Treatment Plant, and has the potential to reduce costs by optimizing plant operations.
- The addition of the San Juan Capistrano recycled water system expands the use of Trampas Canyon Dam and Reservoir and spreads the future costs of developing local drinking water supplies through water reuse.
- Why does SMWD want to take over San Juan Capistrano’s Water and Wastewater service from the City?
-
- SMWD has a long-standing partnership with the city of San Juan Capistrano, from reading meters to assisting with emergency pipeline breaks. When the City decided to divest itself of its drinking water and wastewater utility, SMWD was a natural fit to expand its operations and regionalize water systems.
- Why did the City of San Juan Capistrano select SMWD?
-
- The two agencies have worked collaboratively for decades.
- SMWD provides long-term water supply planning for increased reliability and cost control.
- SMWD has the expertise to enhance the development of local water supplies by efficiently operating the Groundwater Recovery Plant.
- SMWD has a strong history of maintaining its infrastructure and knows how to improve San Juan Capistrano’s aging infrastructure.
- The Process:
- Through a competitive process, the city voted (on 2/29/2019) to work exclusively with SMWD and embark on the annexation process.
- News release:
- Additionally, the Orange County Local Agency Formation Commission (OC LAFCO) approved the application on August 19, 2021.
- What will SMWD focus on in San Juan Capistrano?
-
- SMWD is committed to providing superior customer care, enhancing water supply reliability, and investing in the aging wastewater system.
- Customer Care
- SMWD focuses exclusively on drinking water, recycled water, and wastewater.
- SMWD has a dedicated team of water professionals, including customer care and water use efficiency to serve all its customers.
- Aging Wastewater System
- SMWD has committed $20 million dollars to upgrading the aging wastewater system.
- Customers in San Juan Capistrano will receive the same quick afterhours and emergency response that current SMWD customer appreciate.
- Water Supply Reliability
- SMWD has invested in a reliable distribution system (pipelines) and water supply for decades.
- Cost-sharing in the operation of the Groundwater Treatment Plant which will reduce actual operating and capital costs.
- SMWD will provide long-term access to recycled water which will 1) enhance the potential to retain groundwater for drinking water production; and 2) enhance the reliability of irrigation for parks and recreational landscapes.
- Customer Care
- SMWD is committed to providing superior customer care, enhancing water supply reliability, and investing in the aging wastewater system.
- Why does San Juan Capistrano have water quality violations from the State Water Resources Control Board?
-
- SMWD will become the water provider for SJC in the fall of 2021 and will then be responsible for water quality testing and compliance.
- The State of California notes two violations in the past year. One for not performing lead and copper monitoring within the assigned timeframe and the second for not informing City Council about PFAS levels from a well that has since been shut down.
- Does SMWD have a new logo?
-
- The classic SMWD bell is adorned with a traditional Cliff Swallow to honor the city’s rich history. The new logo was created specifically for San Juan Capistrano as a unique identifier for billing and communications. Most SMWD uniforms, vehicles and facilities will keep the standard SMWD bell logo.
- What happened to the city water employees?
-
- SMWD welcomed 12 employees from the City‘s water utility team.