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Frequently Asked Questions

FAQs

  1. Where does our water come from?
  2. Who is the Metropolitan Water District?
  3. How much does our water cost to import?
  4. How does SMWD determine its water rates?
  5. What are the current water and sewer rates?
  6. How does the District's tiered rate structure work?
  7. What can I do to lower my bill?
  8. Why do I pay a power surcharge?
  9. An item on my bill reads "WHOLESALE PASS THRU CHRG." What is it?
  10. Does SMWD offer a low income rate?
  11. Why does my tax bill show an increase in a SMWD improvement district bond levy?
  12. What has SMWD done to reduce its dependency on imported water?
  13. What is gray water? Can I use it?
  14. What are the official rules and regulations concerning water, recycled water and wastewater service?
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Contact Us

  1. Santa Margarita Water District proudly provides drinking water, recycled water and wastewater services to over 165,000 residents.

    customercare@smwd.com
    (949) 459-6420
    www.smwd.com

    26111 Antonio Pkwy
    Rancho Santa Margarita, CA 92688

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FAQs

  1. Where does our water come from?
  2. Who is the Metropolitan Water District?
  3. How much does our water cost to import?
  4. How does SMWD determine its water rates?
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