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1. What is a Backflow?
2. Where is the Backflow Assembly located?
3. Why Does the Backflow Assembly Need to be Tested?
4. Who Performs the Backflow Testing?
5. What Questions should I ask the Backflow Tester?
6. How Do I Schedule a Backflow Test?
7. Who Maintains & Tests a Backflow Assembly?

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1. What is an Encroachment Permit?
2. Why do I need an Encroachment Permit?
3. What is required for Encroachment Permit submittal?
4. How long does the Encroachment Permit review take?

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1. What is the Recycled Water Use Exhibit Design Guide?
2. How do I submit Irrigation Plans for Recycled Water?
3. What is the review and inspection fee for Recycled Water Irrigation Plans?

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1. Will my food service establishment be inspected?
2. Does my facility require a Gravity Grease Interceptor?
3. What size Gravity Grease Interceptor is required?
4. Does the Santa Margarita Water District allow garbage disposals or food grinder usage?
5. Which fixtures/drains are required to be connected to the Gravity Grease Interceptor?
6. Which fixtures/drains should not be connected to the Gravity Grease Interceptor?
7. Are there any special configuration requirements for the Gravity Grease Interceptor?

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1. What is a water pressure regulator?
2. Where is the regulator located?
3. How Do I Adjust My Regulator?

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1. What is Advanced Treated Water (ATW)?
2. Is Advanced Treated Water safe?
3. Is Advanced Treated Water safe for human consumption?
4. How much will the project cost?
5. Who will pay for the project?
6. Who approved the project?
7. When will the project be completed?

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1. How can I perform my own water testing?
2. What kind of water filter do you suggest?
3. Is SMWD water hard or soft?
4. How does SMWD keep drinking water clean?
5. Why does drinking water sometimes look cloudy?
6. What is the odor that I sometimes smell from my tap or sink faucet?
7. What is the white residue that builds up on silverware, glasses and even my shower door?
8. Why do I smell chlorine in my water?
9. Is fluoride added to SMWD's water supply?
10. How do I find out more about my drinking water and the tests performed by SMWD to ensure its safety?
11. Does SMWD test for lead and copper in drinking water?
12. Recently, I’ve read that pinhole leaks in my home’s copper pipes may be caused by the water. Is there more information on this?

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1. What is a Watering Index?
2. How is the Watering Index used?
3. How should I initially schedule my sprinkler controller before using the Watering Index?
4. What if my plants look stressed even though I'm using the recommended Watering Index?

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1. Where does our water come from?
2. Who is the Metropolitan Water District?
3. How much does our water cost to import?
4. How does SMWD determine its water rates?
5. What are the current water and sewer rates?
6. How does the District's tiered rate structure work?
7. What can I do to lower my bill?
8. Why do I pay a power surcharge?
9. An item on my bill reads "WHOLESALE PASS THRU CHRG." What is it?
10. Does SMWD offer a low income rate?
11. Why does my tax bill show an increase in a SMWD improvement district bond levy?
12. What has SMWD done to reduce its dependency on imported water?
13. What is gray water? Can I use it?
14. What are the official rules and regulations concerning water, recycled water and wastewater service?