Billing Questions

Customer Services offers a variety of ways to access the support and information you need to answer questions about your water bill. 

Talk with a Customer Relations Representative

Customer Relations representatives are available Monday through Friday between 8:00am and 5:00pm by calling (949) 459-6420 or by clicking on the Live Chat. 

Live Chat is an online feature that allows you to dialogue with a Customer Relations representative.  Have your account ready to help us to find your information quickly.

Send an Email Message

Visit Us at the District Office

Our offices are located at 26111 Antonio Parkway in Rancho Santa Margarita and we’re open from 8:00 a.m. to 5:00 p.m. Monday through Friday.   If we can’t answer your question at the front desk, we’ll connect you with the best person to answer your question.

Paying Your Bill

You also have a number of options when paying your bill: 

  • Mail your payment to SMWD, P.O. Box 51238, Los Angeles, CA 90051-5538.
  • Deliver to the District office at 26111 Antonio Parkway, Rancho Santa Margarita (near the corner of Oso Parkway and Antonio Parkway).
  • After hours use the night-drop mailbox located near the circular driveway outside SMWD headquarters. Payments will be recorded the next business day.
  • Pay via E.BILL our online payment processing service.
  • Please note that SMWD is not able to accept payments from Money Express Service Centers.

SMWD is currently closed

Contact Us

E-mail requests will be viewed between the hours of 8am-5pm M-F. Any e-mails sent after hours or on the weekend will be replied to during the next business day.

To use our LiveChat please check back during our normal operating hours of:

Monday - Friday
8:00am - 5:00pm

Or

Fill out the form to the right to send us an e-mail.