Start/Stop Service

Whether it is through the use of E.BILL to pay your monthly bill quickly online or using our new Live Help chat feature to get you the answers you need, Santa Margarita Water District strives to put the “service” in Customer Service.

Start or Stop Service - Residential

A request to start or stop water service may be processed quickly over the phone or by submitting an online request. Begin by clicking the appropriate box below.

Start Water Service Stop Water Service

SMWD does not transfer services. If you are moving, please request to stop service at your old address and request to start service at the new address.

Contact Customer Relations

Our Customer Relations representatives are thoroughly trained and skilled in answering all kinds of questions related to your water service. Representatives are available to assist you!

Business Hours:

8:00am – 5:00pm

Phone number:
(949) 459-6420

Non-Residential Customer Application

Business hours: 8:00am-5:00pm
Contact: Eddie Boulton
Phone: (949) 459-6579
It may take up to 48 hours to receive a response.

To report a water or sewer emergency outside of regular business hours, please call Customer Relations at 949-459-6420 and follow the instructions for emergencies. The appropriate staff member will be notified immediately.

Other helpful Customer Relations forms include:

SMWD is currently closed

Contact Us

E-mail requests will be viewed between the hours of 8am-5pm M-F. Any e-mails sent after hours or on the weekend will be replied to during the next business day.

To use our LiveChat please check back during our normal operating hours of:

Monday - Friday
8:00am - 5:00pm


Fill out the form to the right to send us an e-mail.