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Posted on: April 24, 2020

A Message from the Assistant General Manager

Robb_Grantham

First and foremost, rest assured that your drinking water is safe, and your wastewater services are reliable. It’s our job to make sure of it.

We understand that many people may suffer from the economic impacts that COVID-19 is having on our community. If you or your family are having trouble paying your water and wastewater bill, please contact our Customer Care team at (949) 459-6420 or CustomerCare@smwd.com. We are here to work with you. You may be assured— we will not disconnect water or wastewater services during this uncertain time, and late payment fees are suspended.

The District offers a number of payment arrangement options for customers struggling to pay their bill, including short-term extensions and payment plans for up to 6-months. On April 17, the Board of Directors approved a temporary bill deferral program to support our customers during these difficult economic times. The program allows customers to defer paying their bill for one month, spreading the deferred payment over the subsequent 11 months.
 
The District continues to realize efficiencies and cost savings that impact our bottom line. The Board of Directors recently reviewed the draft budget for 2020-2021, which included $1.5 million in reductions. We are reducing new hires, professional services, business and supply expenses. The final budget will be reviewed next month.

Here’s a quick video update by me. 

Our team is dedicated to serving you and has created a webpage for the latest operational updates related to COVID-19, please visit it at smwd.com/COVID19, or connect with us on social media - Facebook, Instagram, Twitter, and NextDoor.  

I hope that you and your loved ones are well. We’re all in this together.

All my best,  

Robb Grantham

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